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Government Local Government Service Partnership Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Service Payroll Revenues & Benefits Service Support Remote Processing and Resilience Service Business Rates Review Empty Homes Review Service Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Service Payroll Single Person Discount Debt Recovery Solutions Universal Credit Automation Central Government Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Payroll Public Sector Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Payroll Debt Recovery Solutions Commercial Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Payroll Debt Recovery Solutions ServiceTech Find out more about Power of Polo here We’ll help you Liberata is one of the UK’s leading managed service providers of innovative solutions to the Government, the wider public sector, and commercial organisations. For nearly 50 years, we have been offering business process outsourcing (BPO) and support services across Customer Services, Finance & Accounting, Payroll and Revenues & Benefits. Liberata can help you redefine your services, reinvent technology, and reshape outcomes. We are trusted to do this on behalf of over 800 organisations. We are up for an award Genesys Customer Innovation Awards - "Best example of optimizing and improving workforce or employee engagement category". Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee experiences. For nearly two decades, the Genesys Customer Innovation Awards have shined a spotlight on companies that have embraced innovation and dedication to drive the world’s best experiences. More... This year, there has been an unprecedented number of nominations and with an abundance of exceptional entries. The competition has intensified presenting the judges with the extremely difficult task of selecting the organisations that have demonstrated the most impact through their use of Genesys solutions. This is a great achievement and reflects that, in the UK, Liberata is at the forefront of Genesys implementation. Featured case study View our Welwyn Hatfield Case Study IRRV Spring Conference Liberata, once again, will be exhibiting at the IRRV Spring Conference: 16th and 17th May at Stadium Milton Keynes. A key event for Revenues & Benefits practitioners where Liberata will be showing how you can become more superhero” for your council by augmenting the great work that you are currently undertaking with our income maximisation” services. We will be at Stand No.1 – so come and find out how much this might mean for your council and collect your superhero key fob! Who we work with It’s our team that makes Liberata, well... Liberata Get in touch Liberata UK Limited , 2nd Floor Front, 60 Cheapside, London EX2V 6AX As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services. Richard Baker Welwyn Hatfield Borough Council Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area. A spokesperson for Swindon Borough Council Swindon Borough Council Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council’s empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated. Kerrie Thomas Eastleigh Borough Council The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis. Steve King Leicester City Council Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions. Andy Stevens Swindon Borough CouncilAwards Clients Offices Values Join Our Team Contact Us Liberata UK Limited , 2nd Floor Front, 60 Cheapside, London, EC2V 6AX info@liberata.com Get in Touch Newsletter Sign Up ServiceTech Consultant Contact Resources Case Studies Procurement Frameworks What’s New Regulations & Policies Gender Pay Gap Report Health and Safety Policy Liberata Carbon Reduction Plan Modern Slavery Privacy and Cookie Policies Statement Tax Strategy Website Terms of Use Policy Delivering inspiring outcomes for the clients and the customers we serve. © 2024 Liberata UK Limited, 2nd Floor Front, 60 Cheapside, London, EC2V 6AX. Site by Technique Government Local Government Service Partnership Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Service Payroll Revenues & Benefits Service Support Remote Processing and Resilience Service Business Rates Review Empty Homes Review Service Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Service Payroll Single Person Discount Debt Recovery Solutions Universal Credit Automation Central Government Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Payroll Public Sector Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Payroll Debt Recovery Solutions Commercial Customer Services Finance & Accounting AP & AR Managed Services Banking, Treasury Management and Expenses Duplicate Payments Recovery Service Supplier Statement Reconciliation Payroll Debt Recovery Solutions...